Dear customers,

We deeply regret to inform you that we have suffered a critical incident in our infrastructure. Due to an unexpected electrical power surge at our main data centers in Europe, our servers have sustained severe damage.

The most critical consequence is that data on the hard drives has been compromised. Our team is already working on the complex process of data recovery and service reconstruction. However, we must be transparent: this is a long and meticulous process.

This is an exceptional situation that is completely beyond our control. We are already in the process of rebuilding all services on new, state-of-the-art equipment to restore normality as soon as possible.